Returns & Exchanges

Customer satisfaction remains a top priority, ensuring that merchandise purchases can be adjusted or refunded smoothly should expectations differ from reality. Within domestic regions, eligible products can be sent back for a full refund within fourteen days following the initial delivery date. Alternatively, requests for merchandise exchanges or digital store credit remain valid for up to thirty days. Once a return process has been formally initiated through the online portal, packages must be handed over to the designated postal carrier within a seven-day window to maintain eligibility.

Standard domestic refund processing incurs a minor handling deduction, whereas alternative choices such as store credits or direct item swaps are provided without processing fees. Original delivery charges remain non-refundable upon completion of a return. Items selected for exchange are not physically held until the returned merchandise is received and scanned by the shipping carrier, making prompt transit highly recommended. Should a desired replacement style sell out prior to carrier scanning, credit will be issued automatically. Multi-piece coordinated bundles follow specific adjustment guidelines; retaining only a single component results in the kept item being recalculated at its standard individual rate, with the remaining balance adjusted accordingly. Any merchandise designated as final sale is excluded from return or exchange privileges.

Global customers residing outside domestic borders are granted a twenty-one-day window following receipt to process international returns through the designated online portal. Because prepaid return shipping labels are unavailable for international parcels, buyers must arrange and cover trackable delivery services to the designated warehouse facility in southern California. Including complete identification details inside each parcel ensures smooth processing upon arrival. Direct international exchanges are not supported; global patrons wishing to swap an item must complete a standard return and place an entirely new transaction. Initial freight charges, import tariffs, and regional taxes are strictly non-refundable under all circumstances, including shipments rejected upon delivery.

Merchandise submitted for evaluation must remain in pristine, unworn condition. Any articles displaying visible signs of wear, alteration, or transit damage may be denied full financial reimbursement or store credit allocations.

Special considerations apply to purchases completed using loyalty rewards or promotional points. Reward-based transactions are eligible exclusively for size or color substitutions of the exact same product, provided requests are submitted within the standard thirty-day timeframe. Direct monetary refunds are not issued for loyalty point redemptions, and once promotional credits are applied toward an order, those points cannot be reinstated or returned to the member account under any circumstance. Multi-item rewards and bundled promotions adhere strictly to single-exchange limits per transaction, ensuring orderly inventory management across all participating collections.